Queue/Task Management

Touch

Queue/Task Management

Digital signage

Retail

Forecast and analysis of data

Information and Reports in real time

Logistics

Manage customer queues and/or tasks of your company from a 100% Cloud system, without installations and displaying information on notice boards in different formats

The main goal is to improve customer service. Allow your workers from any browser/App to track tasks and/or queues, make calls to the following clients or review the agendas

Based on the actual workers planning, the system assigns appointments/tasks considering the types of appointments, absences, demands and workers

Suitable for Retail, Hotels, Hospitals, Manufacturing, Logistics, etc. Create Notifications and Information in real time (Delays, Quality of Service, Customer Service, Need of personnel)

There are many fantastic task management tools for office workers, but our vision is aimed at workers in other industries where task management is more dynamic and flexible. Everything is more complicated and real-time replanning needs are success keys, as it happens in airports, hospitals, hotels, shopping centers, etc.

The tasks (appointments) feature of aTurnos allows the assignment of tasks (appointments) by third parties, to the workers/resources planned in the schedule, and the management of these appointments from different positions and users. Workers within aTurnos record planned tasks that can be assigned in different ways:

  • By the supervisors from the aTurnos systems on their own profiles. From the same system the administrators assign the tasks automatically. This option is possible when tasks are assigned locally or are not automated.

  • By other systems that through the developed API modificate, cancel or add tasks dynamically. For example, in an airport if there is a delay in the arrival of the flight, the tasks of each worker at Ground Handling are updated with the new location and the new times. The system in charge of the flights informs aTurnos to update the involved tasks. Another example may be the after-sales service of a store that receives customers who have a ticket which they have requested from an APP or from an interactive kiosk.

The system understands how the teams work and each time a task is added or updated, the worker is chosen attending to criteria of availability and specialty. This is very useful in booking systems where a client can check the availability of workers who meet certain characteristics to book an appointment. In addition, when the client enters the company, notifications and information can be generated for the worker in charge of the task so that they can go to the Dashboard, launch a new process or make a new communication with the client.

Flujo de tareas en aTurnos

The definition process is simple and has been validated in clients of different industries such as hotels and retail. Define the specialties that each worker can perform and assess each of them from 1 to 5. Then according to the schedule planning, the system defines the availability and assigns the tasks to the different workers according to different criteria and sources. Each task has an estimated timing according to its specialty which can be modified.

Logistics

Manage the access queues to the logistics center and the loading and unloading processes. Define the carriers time slots to access the facilities. Generate information and notifications for the workers from screens inside the installation to get them prepared to receive the next order.

aTurnos integrates with license plate readers to automate the access of trucks for loading and unloading. Define the number of docks available in the schedule, the categories of each dock, the allowed drivers/profiles to access or the courtesy times. Generate notifications to carriers about the delays or about the availability of time slot for loading or unloading. Control the access to the facilities through touch kiosks or identify through APP and geolocation which carriers are waiting at the entry.

Then analyze or visualize real time delays, waiting times, unloading times of chauffeurs, high and low activity moments, reception delays or the number of tasks canceled both at the docks level or drivers level.

How does it work?